sv555 Terms & Conditions — Know Your Rights

1 Acceptance of Terms

By accessing, registering on, or using any part of the sv555 platform — whether through a web browser, mobile browser, or any other device — you confirm that you have read, understood, and agree to be legally bound by these Terms & Conditions in their entirety, together with our Privacy Policy and Responsible Gaming Policy, all of which are incorporated into these Terms by reference.

If you do not agree with any part of these Terms & Conditions, you must immediately cease using the sv555 platform and close your account. Your continued use of the sv555 platform after any amendments to these Terms constitutes your acceptance of the revised Terms.

2 Eligibility

To register and use the sv555 platform, you must satisfy all of the following eligibility criteria at all times:

• You must be at least 21 years of age. sv555 strictly prohibits use of the platform by any person under the age of 21. By registering, you confirm that you are 21 years of age or older.
• You must be a natural person and not a corporation, partnership, trust, or other legal entity.
• You must not be accessing the platform from a jurisdiction where online gambling is illegal or restricted.
• You must not be a current or former employee of sv555, or an immediate family member of such an employee, while using the platform for real-money gaming.
• You must have full legal capacity to enter into a binding contract under the laws applicable to you.
• You must not have been previously excluded from the sv555 platform or any related platform on responsible gaming grounds.

sv555 reserves the right to request proof of age and identity at any time. Failure to provide satisfactory documentation when requested may result in suspension of your account and withholding of any pending withdrawals until verification is complete.

3 Account Registration

3.1 One Account Per Player

Each player is permitted to hold only one sv555 account. Creating duplicate, multiple, or linked accounts — whether in your own name or under a different name — is a serious breach of these Terms and will result in immediate closure of all associated accounts and forfeiture of all balances held in those accounts.

3.2 Accurate Information

When registering your sv555 account, you must provide complete and accurate personal information, including your full legal name, date of birth, residential address, phone number, and the mobile wallet details you intend to use for deposits and withdrawals. You are responsible for keeping your account information current and accurate. Providing false information at registration constitutes fraud and will result in immediate account termination.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your sv555 account login credentials — including your username, password, and any OTP two-factor authentication codes associated with your account. You must not share your login credentials with any third party. Any activity occurring under your sv555 account — whether or not authorised by you — is your sole responsibility. If you suspect that your account has been accessed without your authorisation, you must notify sv555 support immediately at [email protected].

3.4 Know Your Customer (KYC)

sv555 may require you to complete a Know Your Customer (KYC) verification process at any point during your account lifecycle — including at registration, prior to processing a withdrawal, or when sv555 has reasonable grounds to verify your identity. KYC documents typically include a government-issued photo ID (National ID Card, Passport, or Driving Licence) and proof of the mobile wallet used for transactions. Accounts that fail to complete KYC verification within a reasonable time frame may be suspended until verification is completed.

4 Deposits & Withdrawals

4.1 Accepted Payment Methods

sv555 processes all deposits and withdrawals in Bangladeshi Taka (৳) exclusively through the following mobile financial service (MFS) providers: bKash, Nagad, Rocket, and Upay. sv555 does not accept international credit cards, debit cards, or cryptocurrency payments at this time. Players must ensure that the mobile wallet account used for deposits is registered in their own name and matches the name on their sv555 account.

4.2 Deposits

The minimum deposit on sv555 is ৳200. Deposits are typically processed and credited to your sv555 account balance within 60 seconds of the mobile wallet transaction being confirmed. sv555 does not charge any processing fee on deposits, though your mobile wallet provider may apply their standard transaction charges.

4.3 Withdrawals

The minimum withdrawal amount is ৳500. Withdrawals are processed to the same mobile wallet account used to make the corresponding deposit. sv555 targets a withdrawal processing time of 15 minutes under normal operating conditions, though processing times may be extended during peak periods, maintenance windows, or where additional account verification is required. sv555 reserves the right to request additional identity documents before processing any withdrawal.

4.4 Withdrawal Conditions

Withdrawals will only be approved where the following conditions are met:

• Your account has been fully verified (KYC complete).
• Any applicable bonus wagering requirements attached to your deposited funds have been satisfied.
• There is no active investigation into your account for fraud, bonus abuse, or breach of these Terms.
• The withdrawal amount does not exceed your available real-money balance after deducting any locked bonus funds.

5 Bonuses & Promotions

5.1 General Bonus Terms

All bonuses and promotions offered by sv555 — including welcome bonuses, reload bonuses, free spins, cashback offers, and tournament prizes — are subject to the specific terms and conditions published alongside each promotion, in addition to these general Terms & Conditions. In the event of any conflict between the promotion-specific terms and these general Terms, the promotion-specific terms shall prevail.

5.2 Wagering Requirements

Bonus funds credited to your sv555 account are subject to wagering requirements unless explicitly stated otherwise. Wagering requirements specify the total amount you must bet using bonus funds before those funds, and any winnings derived from them, become eligible for withdrawal. The applicable wagering requirement for each bonus will be clearly stated in the promotion details. sv555 reserves the right to determine which games contribute to bonus wagering requirements and at what percentage rate.

5.3 Bonus Abuse

sv555 prohibits any conduct that constitutes bonus abuse, including but not limited to: opening multiple accounts to claim the same promotion more than once; placing bonus bets on low-risk or near-certain outcomes with the intent of satisfying wagering requirements without genuine gaming activity; using automated software to generate bonus-eligible bets; or coordinating with other players to exploit promotional offers. sv555 reserves the right to cancel any bonus and void all associated winnings in cases of suspected bonus abuse, and to permanently close the accounts involved.

5.4 Modification of Promotions

sv555 reserves the right to modify, suspend, or permanently discontinue any promotion at any time, without prior notice. Changes to an active promotion will be communicated via the sv555 website. If a promotion is discontinued while you are actively meeting its wagering requirements, any bonus funds already credited will remain subject to the original wagering requirement conditions at the time the bonus was issued.

6 Betting & Gaming Rules

6.1 Sports Betting

All sports bets placed on sv555 — including pre-match and in-play bets on cricket, football, kabaddi, and other sports — are subject to sv555's published Sports Betting Rules, which form part of these Terms. The outcome of all settled bets is final. sv555 reserves the right to void bets where there is clear evidence of a pricing error, data feed error, or irregular betting activity that sv555 determines, in its sole discretion, to be indicative of market manipulation or match-fixing.

6.2 Casino & Live Casino Games

All casino games — including live dealer games, slots, table games, and crash games — are governed by the individual game rules published within the sv555 casino interface and by the game provider's published rules. Game outcomes are determined by certified Random Number Generators (RNG) for virtual games and by live dealing procedures for live casino games. sv555 does not manipulate game outcomes.

6.3 System Errors

In the event of a technical error, system malfunction, or software fault that results in a game or bet outcome that would not have otherwise occurred under normal operating conditions, sv555 reserves the right to void the affected bets and return the staked amounts to the players' accounts. sv555 is not liable for any inconvenience or financial loss arising from system errors beyond its reasonable control.

7 Prohibited Conduct

The following conduct is strictly prohibited on the sv555 platform. Engaging in any of the following activities will result in immediate account suspension, forfeiture of balances, and potential referral to relevant authorities:

• Underage gambling: Using the platform while under 21 years of age, or facilitating access to the platform by any person under 21.
• Fraud and misrepresentation: Providing false identity information, impersonating another person, or using stolen payment credentials.
• Money laundering: Using the sv555 platform as a vehicle for laundering money or financing any illegal activity.
• Collusion: Coordinating with other players to gain an unfair advantage in poker, live casino, or any other competitive game format.
• Automated betting: Using bots, scripts, AI-driven tools, or any other automated software to place bets or play casino games.
• Chargeback fraud: Initiating a chargeback or payment dispute on a genuine sv555 transaction.
• Exploitation of errors: Knowingly exploiting a software bug, pricing error, or system vulnerability for financial gain.
• Abusive behaviour: Engaging in threatening, abusive, discriminatory, or harassing behaviour directed at sv555 staff or other players.

8 Intellectual Property

All content on the sv555 platform — including but not limited to the sv555 brand name, logo, website design, software, text, graphics, game interfaces, and audio-visual elements — is the exclusive intellectual property of sv555 or its licensed third-party providers, and is protected by applicable copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the sv555 platform solely for your personal, non-commercial entertainment purposes. You must not copy, reproduce, distribute, reverse-engineer, decompile, create derivative works from, or commercially exploit any part of the sv555 platform or its content without the prior written consent of sv555.

9 Privacy & Data

sv555 collects, processes, and stores personal data in accordance with its Privacy Policy, which is available at sv555.onl/privacy-policy. By registering on sv555, you consent to the collection and processing of your personal data as described in the Privacy Policy.

sv555 uses your personal data to: verify your identity and age; process deposits and withdrawals; administer your account; comply with anti-money laundering obligations; provide customer support; and send you promotional communications where you have opted in to receive them. sv555 does not sell your personal data to unrelated third parties.

10 Responsible Gaming

sv555 is committed to promoting responsible gambling practices. The platform provides every registered player with the following responsible gaming tools, accessible directly from their account settings:

• Deposit limits: Set daily, weekly, or monthly deposit caps to control your spending.
• Session time-out: Set a maximum session duration after which you will be automatically logged out.
• Cooling-off period: Temporarily suspend your account for a defined period (24 hours to 30 days).
• Self-exclusion: Permanently or indefinitely close your sv555 account and request exclusion from future re-registration.

If you believe that your gambling is becoming a problem, we encourage you to contact sv555 support immediately at [email protected] and visit our Responsible Gaming page for detailed guidance. sv555 strictly prohibits gambling by any person under the age of 21. Play responsibly.

11 Limitation of Liability

To the maximum extent permitted by applicable law, sv555 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the sv555 platform, including but not limited to loss of profits, loss of data, loss of goodwill, service interruption, or computer damage, even if sv555 has been advised of the possibility of such damages.

sv555's total liability to you for any claim arising out of or relating to these Terms or your use of the platform shall not exceed the total net deposits made by you to sv555 in the 30-day period immediately preceding the event giving rise to the claim.

sv555 does not warrant that the platform will be uninterrupted, error-free, or free from viruses or other harmful components. You use the sv555 platform at your own risk. sv555 is not responsible for any losses arising from telecommunications failures, internet outages, or force majeure events beyond its reasonable control.

12 Termination

12.1 Termination by You

You may close your sv555 account at any time by contacting sv555 support at [email protected]. Prior to account closure, you must withdraw any remaining real-money balance. Bonus funds that have not met the applicable wagering requirements at the time of account closure will be forfeited.

12.2 Termination by sv555

sv555 reserves the right to suspend or permanently close your account at any time, with or without notice, where sv555 determines at its sole discretion that you have breached any provision of these Terms & Conditions, engaged in fraudulent or illegal activity, or where continued operation of your account presents a risk to sv555, other players, or the integrity of the platform. In the event of account closure for cause, sv555 may withhold your balance pending investigation.

13 Amendments to These Terms

sv555 reserves the right to amend, update, or replace these Terms & Conditions at any time. Material changes will be notified to registered players via the contact details on their sv555 account (typically via a notice displayed on the platform or via direct communication) at least 7 days before the changes take effect, unless the changes are required urgently for legal or regulatory compliance reasons.

Your continued use of the sv555 platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the sv555 platform and close your account before the amendment takes effect.

14 Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, or regarding any aspect of the sv555 platform, please contact the sv555 support team:

• Email: [email protected]
• Support hours: 24 hours a day, 7 days a week
• Response time: sv555 aims to respond to all enquiries within 24 hours (Bangladesh Standard Time, UTC+6)

For responsible gaming queries or self-exclusion requests, please mark your message clearly with the subject "Responsible Gaming" to ensure it is directed to the appropriate team without delay.